The transfer was simple and flawless. The rates are what was promised and my bills are down significantly. (over $200/month so far compared to my previous provider). So far this is an excellent experience…
Painless switch (that's not too remarkable, it's the way it's supposed to be). No hidden charges, paying exactly what I expected (that's unfortunately not always the case, so kudos to TriEagle).
I contacted their customer service once by phone (no long wait time, good) because they hadn't applied the correct tax rate for my little sub-zip-code municipality (that happens to every utility co. initially, because our city is so small). They fixed it quickly and without problems.
Received disconnect notice for electronic payment through bank's Bill Pay that was received one day late by Tara -- bill was marked at bank to pay the day it was due. Didn't appreciate getting DNP order when the payment was received the same day the order was created.
*Savings based upon survey conducted in March 2013 of TrueCost customers who switched plans and is based on self-reported savings on electric rates. Plans and prices change daily. Your savings may not be the same. Visit myTrueCost.com for personalized plan services.
CenterPoint Energy Services, Inc. (CES), which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is CES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from CES in order to continue to receive quality regulated services from CERC or CEHE.